Obtaining a credential evaluation represents an important step toward furthering your education and career. Taking this step makes it likely that you will have questions about when and how you will receive your report, as well as how you can use it to achieve your goals.
Here are answers to several frequently asked questions that typically arise toward the end of the credential evaluation process:
How soon after it is completed will I receive my evaluation?
When your evaluation has been completed, our staff will send you a physical copy of the report through the delivery service you indicated on your application.
It will take approximately the following number of business days for your report to arrive at your address (business days are Monday through Friday):
- Standard delivery takes three to five business days to ship a report within the United States, and 30 business days to ship a report internationally.
- If you ordered courier services for your report, one business day for overnight shipping, two business days for shipping second day air, two to three business days for international courier services, and three to five business days for three- to five-day shipping. Courier services provide a tracking number for you to verify when the report has been delivered.
If you would like to order international courier services, please contact our Customer Service team using our Contact Us form. The Customer Service team is available to respond to your questions Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time, not including holidays.
WES offers only digital copies of Educational Credential Assessment (ECA) reports. It can take a few hours for the digital copy to be ready after it is completed.
How will I know if my intended recipients have received a copy?
WES sends electronic reports to Immigration, Refugees and Citizenship Canada (IRCC) and to AccessWES members. Electronic reports are delivered instantaneously, but the institutional recipients may not review them as soon as they receive them.
The shipping information for your intended recipients is the same as the shipping information above. It takes approximately the following number of business days for the report to arrive at your intended recipient’s address:
- Standard delivery takes three to five business days to ship a report within the U.S., and 30 business days to ship a report internationally.
- Courier services take one business day for overnight shipping, two business days for second day air, two to three business days for international courier services, and three to five business days for three- to five-day shipping. As mentioned above, courier services provide a tracking number so you can verify when the report has been delivered.
Our staff will inform you when we have shipped your report. From that point on, you can follow up directly with your institution to determine whether it has received the report.
I want another copy of my report and I want to send my copy to another institution.
If you would like to send your report to another institution, or you would like to order an extra copy for yourself, you can log into your account and order a duplicate report.
You can see step-by-step instructions for ordering a duplicate report below:
I would like a different type of report. How can I proceed?
If you would like to add a new credential to a completed report, you can follow the same process of logging into your account and ordering an upgrade.
If you have a U.S. evaluation and would like to order a Canadian report, or you have a Canadian report and would like a U.S. evaluation, you will need to submit a new application, pay all required fees, and contact our Customer Service team so they know to reuse your documents.
The following remark is on my report: “The names on one or more of the academic credentials submitted for evaluation differ from the name indicated above.” What does that mean, and will it cause problems?
Evaluators leave this remark on a report if the name on the application differs from the name on the academic document(s) for one or more credentials. The remark is intended to eliminate confusion on the part of the recipient, who may have questions after seeing different names on the documents. It is not meant to be negative or punitive, and it should not cause any problems in the future.
How can I use my evaluation report?
WES applicants can use their reports for purposes of education, employment, licensing, and immigration. More than 2,500 educational, business, licensing, and governmental institutions throughout the U.S. and Canada recognize WES credential evaluation reports. WES is a member of NACES and the Alliance of Credential Evaluation Services of Canada. Whenever an institution requests a credential evaluation report from a member of the aforementioned organizations, you can send your WES report.
For more information about how to use your evaluation, consult this resource.
What other resources does WES provide besides credential evaluation reports?
WES produces research and provides relevant resources for international students and skilled immigrants. We provide free tools, such as our scholarship finder, and regularly update the WES Advisor Blog with pertinent articles about employment, higher education, and immigration in the U.S. and Canada. Our Global Talent Bridge program provides ongoing support to skilled immigrants and international students through its institutional partners, policymakers, and community organizations. WES also produces the digital publication World Education News & Reviews, an authoritative international education resource.
Are you ready to get your credentials evaluated? Begin the application here.