Frequently Asked Questions
No, WES does not provide language translations. WES requires official word-for-word translations of documents in other languages, which WES evaluators verify in the course of credential evaluations.
Our Institutional Relations Department is on call to answer questions and provide information and assistance about WES Evaluation Reports. To contact staff, please complete our Contact Us form, and someone will be in touch.
Each WES Evaluation Report contains information that candidates can use to contact WES. We review and provide written responses to all questions from candidates.
If any document submitted for credential evaluation is confirmed to be inauthentic, WES cancels the application and notifies the candidate, as well as any institution or organization the candidate has designated as a WES Evaluation Report recipient.
In most cases, the candidate pays WES directly. Academic institutions and other organizations may also pay for WES Evaluation Reports.
An Educational Credential Assessment (ECA) for Immigration, Refugees and Citizenship Canada (IRCC) takes about thirty-five (35) business days after we receive, review, and accept all required documents and fees. A Document-by-Document or Course-by-Course Evaluation takes about seven (7) business days after we receive, review, and accept all your required documents and fees. NOTE: A credential evaluation may take longer if additional verification or information is required.
Completed WES Evaluation Reports are sent to the candidate, as well as any institution or organization the candidate has designated as a recipient.