Important WES Notices

May 22, 2020

Holiday Closure

All WES offices will be closed on Monday, May 25. We will resume operations on Tuesday, May 26. If you need help in the meantime, please visit our Help Center.

Mail Processing

We have begun processing mail for physical documents sent to our U.S. office; all mail sent to our U.S. or Canada office is being processed in the order in which it was received. There was an interruption in service for postal mail received after March 10. We are now processing those files, but there will be a delay. Once we resume normal operations, we will return to our standard processing times.

Upload Your Degree Certificates and Translations

Most applicants can now upload degree certificates and document translations from the My Account page. Once you log in, go to your Account Timeline and scroll to the Upload Your Documents section, then click the Upload Document button to begin. Please note the following requirements before uploading your documents:

  • Upload only PDF or JPEG files.
  • The maximum file size is 10 MB.
  • Do not password-protect the PDF.
  • Take a moment to ensure you uploaded the correct document and that they are clear, high-quality images.
  • Be sure to preview all your documents before clicking the Submit Once you submit your documents, you cannot delete them.

Note: Your account status may not change after you upload your files. We will review your certificates and translations only after we receive your official academic transcripts via postal mail or electronic transmission.

May 12, 2020

WES continues to process digital credential evaluations and documents remotely. We are actively reviewing files to identify any documents we need from you to process your application. The majority of our staff continues to work from home while a small, dedicated team ensures that physical documents are handled securely.

If you need a credential evaluation, please create an account.

Electronic File Transmission

We are working with institutions around the world to enable secure electronic transmission of files. If you would like the institution from which you earned your credential to submit your documents to us electronically, please have them Contact Us and select the “Other” category on the contact form.

Mail Processing

We are continuing to receive mail at our offices. We are actively processing mail received in the Toronto office and will begin processing U.S. mail later this week. Currently, we are working to increase our capacity to process mail faster. When your file is processed, you will receive an update on your My Account page.

Temporary Access to Your Report

We are currently unable to mail physical evaluation reports. For all evaluations and orders of additional copies of reports that were completed after March 10, you can access an unofficial copy of your report on your My Account page. You can email this unofficial copy of your report to your institution. We have notified universities, institutional partners, licensing bodies, and immigration authorities that aren’t currently set up to receive electronic evaluation reports about this change and are encouraging them to accept this unofficial copy of your report as evidence of your accomplishments until official reports are available again.

Answering Frequently Asked Questions

We have compiled a list of the most common questions being asked as a result of the pandemic.

April 30, 2020

The goals, dreams, and ambitions of international students, immigrants, and refugees are not easily put aside. Nor are ours. Throughout the pandemic, WES has completed thousands of digital credential evaluations and documents. As of today, we’ve resumed processing hard copy academic documents as well. Customers can submit applications and have their institutions send required documents to us by mail. A growing set of institutions can submit secure electronic documents directly to WES.

As we move toward recovery, the vast majority of our staff continue to work from home, while a small dedicated team ensures that hard copy records are securely handled for credential evaluation. We are also working diligently to enable institutions around the globe to send us secure digital documents.

We know that each application we receive represents the aspirations of an individual. We are committed to serving each as fully as possible. In the days ahead, we wish our partners, colleagues, and applicants well, and we look forward to a shared and brighter future.