WES continues to receive academic documents from institutions around the globe, including 7,000 that now send us secure digital files. For updates, visit our notifications page.

Important WES Notices

June 1, 2021

Mail Delays from India

Due to the pandemic’s resurgence in India, applicants who studied in the region might experience delays when sending their academic documents to WES. Please know that your application does not expire and will remain open for as long as you (and your institution) need to securely send your documents.

Currently, India Post is reporting significant delays. To ensure your documents reach us as quickly as possible, we recommend choosing FedEx, UPS, DHL, or an independent mail courier service of your choice.

Additionally, we are accepting documents for all evaluation types at our processing center in the U.S. In some cases, your mail from India will reach us more quickly if you direct your documents to the United States (even if you are intending to use your report in Canada).

Please communicate your courier preference to your sending institution, as well as the correct mailing address (see below).

Sending documents to Canada:

WES Reference No.____________________
World Education Services
Attention: Documentation Center
102-2820 14th Avenue
Markham, ON L3R 0S9
Canada

Sending documents to the United States:

WES Reference No.____________________
World Education Services
Attention: Documentation Center
64 Beaver Street, #146
New York, NY 10004
U.S.A.

May 26, 2021

Office Closure

WES will be closed to observe Memorial Day in the United States on Monday, May 31, 2021. For answers to frequently asked questions, please visit our Help Center.

May 20, 2021

Academic Documents from India

WES recognizes the current difficulties that our applicants are facing as they attempt to have documents sent from institutions affected by the pandemic’s resurgence in India.

Here are the steps you can take: 

  1. Call or email your institution. Though many campuses are closed, registrars and other officials are working remotely. Understandably, some institutions are experiencing delays. You might need to reach out several times until you reach someone who will process your request. 
  2. Learn if your institution has an electronic transmission partnership with WES. Over 7,500 institutions worldwide, including many in India, are currently using this method to securely send documents to WES. If yours is one of them, please request that they use this method. (Please note: This is the only way that institutions can send your documents by email.)
  3. If your institution does not have an electronic transmission partnership, please ask them to initiate one. They can use our Contact Us form, and we will be in touch quickly to discuss options.
  4. If your institution has already mailed your documents, no further action is needed at this time. Please be aware that we are mindful of delays caused by the pandemic and we are doing our best to communicate with report recipients on behalf of our affected applicants. As soon as your documents arrive, you will see a status update in My Account.

Our thoughts are with those who have been impacted by the crisis. If you need additional assistance, please Contact Us.

April 7, 2021

Processing of Incoming Mail

All incoming mail is now being processed within three to five (3-5) business days, for both the U.S. and Canada. Business days are Monday through Friday, from 9 a.m. to 5 p.m. That excludes federal holidays and planned office closures.

March 9, 2021

Scheduled Maintenance

Some parts of the website will be temporarily unavailable on Wednesday, March 10, 2021, while we perform scheduled maintenance. If you are unable to reach certain pages, please try again soon. Please note: You will still be able to create an account and submit an application.

February 24, 2021

Processing of Incoming Mail

  • Documents received in our WES Canada office by February 23, 2021, will now be added to your account by March 1, 2021.
  • Documents received in our WES Canada office by March 2, 2021, will now be added to your account by March 8, 2021.

February 9, 2021

Processing of Incoming Mail

  • Documents received in our WES Canada office by February 9, 2021, will now be added to your account by February 15, 2021.
  • Documents received in our WES Canada office by February 16, 2021, will now be added to your account by February 22, 2021.

February 4, 2021

Mail and Processing Delays

Due to a resurgence of COVID-19 in Canada and the United States, we continue to experience delays with regard to mail services and processing documents. 

Mail Services
We are closely monitoring how the pandemic is affecting mail and courier services, and we are doing everything possible to mitigate its impact on our applicants. You can learn how mail carriers are responding to the pandemic here:

Processing Documents
Once your tracking number indicates that your documents have arrived at WES, we might need a few additional days to securely sort and process your documents. As soon as your documents are processed, you will receive a status update in My Account.

Original Documents
When your report is complete, we will promptly mail a copy to you and your recipients. However, it might take additional time for us to return your original documents. They will be mailed back to you as soon as possible, at which time you will receive a status update in My AccountRussian applicants: If you are currently living in Russia, please note that we will be reaching out to you via email to confirm your mailing address prior to returning your original documents.

Please know that we are dedicated to both the security of your documents and the safety of our staff. We appreciate your understanding and patience. 

January 31, 2021

Office Closure

WES offices will be closed on Monday, February 1, 2021, due to inclement weather affecting the Northeast United States. This might delay some document processing, mail services and customer service response. Please know that our team is closely monitoring the situation and will be working remotely throughout the storm to reduce its impact on applicants.

January 26, 2021

Processing of Incoming Mail

  • Documents received in our WES Canada office by January 26, 2021, will now be added to your account by February 1, 2021.
  • Documents received in our WES Canada office by February 2, 2021, will now be added to your account by February 8, 2021.

Please note: Canada Post is experiencing delays with international mail. This could impact how long it takes us to receive your documents for processing.

January 15, 2021

Holiday Office Closure

The WES U.S. office will be closed on Monday, January 18, 2021, to observe Martin Luther King Jr. Day.

Processing of Incoming Mail

  • Documents received in our WES Canada office by January 12, 2021, will now be added to your account by January 25, 2021.
  • Documents received in our WES Canada office by January 19, 2021, will now be added to your account by February 1, 2021.

January 5, 2021

Processing of Incoming Mail

  • Documents received in our WES Canada office by December 29, 2020, will now be added to your account by January 13, 2021.
  • Documents received in our WES Canada office by January 5, 2021, will now be added to your account by January 18, 2021.

December 22, 2020

Important Updates

World Education Services remains open for business. We are continuing to accept applications and process documents.

We are closely monitoring the global resurgence of COVID-19, particularly its impact on mail and courier services, and taking steps to mitigate any potential delays.

Applicants: 

If you are concerned that your report might be affected, you can:

  • Visit Required Documents to find out if the institution that is providing your academic documents can send documents digitally to WES. If they have not already established secure file transfer protocols with us, please email the institution and request that they contact WES. We will quickly work with them to find a suitable electronic document transmission method, which will expedite the completion of your report.
  • Contact your recipient institutions. In case the pandemic causes any mail delays, ask if they will temporarily accept an unofficial copy of your credential evaluation report. Many institutions in the U.S. and Canada are willing to review the digital version that is sent to your online account before they receive the official, printed report by mail.
  • You can also track the pandemic’s impact on mail and courier services via Canada Post, DHL, FedEx, and Purolator.

Institutions: 

If you receive evaluation reports, there are actions you can take as well. Please consider:

  • Accepting unofficial PDFs as temporary proof of equivalency until you receive official, printed evaluation reports from WES.
  • Creating an AccessWES account to begin receiving e-reports.

New Address for WES Canada

Please note that we have updated our mailing address:

102-2820 14th Avenue
Markham, ON L3R 0S9
Canada

If your documents are already on the way, they will be forwarded to this address; no further action is needed. If you have not yet mailed us your documents, please use this address and share it with any relevant institutions.

Please be aware that this address is a document processing center, and there are no specialists on site with access to information about the status of your report. No walk-ins are permitted, and we will strictly respect current public health guidelines.

Holiday Office Closures

All WES offices will be closed on the following dates:

  • Friday, December 25, 2020 (Christmas Day)
  • Friday, January 1, 2021 (New Year’s Day)

If you need assistance while our offices are closed, please visit our Help Center.

December 15, 2020

Processing of Incoming Mail

Due to the pandemic, we are experiencing the following delays to mail processing:

  • Documents received in our WES Canada office by December 8, 2020, will now be added to your account by December 18, 2020.
  • Documents received in our WES Canada office by December 15, 2020, will now be added to your account by December 30, 2020.
  • Documents received in our WES U.S. office are being added to accounts within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.

December 7, 2020

Website Delays Reported

Please note that some users are reporting delayed responses on certain pages of WES.org. That includes some difficulty logging in to My Account. We are currently working to resolve this issue. If you are experiencing any delays, please try again soon. Update: This issue has been resolved.

Processing of Incoming Mail

Due to the pandemic, we are experiencing the following delays to mail processing:

  • Documents received in our WES Canada office by November 24, 2020, will now be added to your account by December 11, 2020.
  • Documents received in our WES Canada office by December 1, 2020, will now be added to your account by December 18, 2020.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.

November 30, 2020

Processing of Incoming Mail

Due to the pandemic, we are experiencing the following delays to mail processing:

  • Documents received in our WES Canada office by November 10, 2020, will now be added to your account by December 4, 2020.
  • Documents received in our WES Canada office by November 17, 2020, will now be added to your account by December 11, 2020.
  • Documents received in our WES Canada office by November 24, 2020, will now be added to your account by December 18, 2020.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after estimated processing times have passed, please Contact Us.

November 24, 2020

Office Closure

WES will be closed to observe Thanksgiving in the United States on Thursday, November 26. If you need assistance, please visit our Help Center.

November 18, 2020

Processing of Incoming Mail

Due to the pandemic, we are experiencing the following delays to mail processing:

  • Documents received in our WES Canada office by November 3, 2020, will now be added to your account by November 20, 2020.
  • Documents received in our WES Canada office by November 10, 2020, will now be added to your account by December 4, 2020.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

November 5, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by November 3, 2020, will be added to your account by November 13, 2020.
  • Documents received in our WES Canada office by November 10, 2020, will be added to your account by November 20, 2020.
  • Documents received in our WES U.S. office are being added to accounts within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

October 29, 2020

Planned Website Maintenance

WES.org will be unavailable for approximately 20 minutes between Friday, October 30, at 11 p.m. and Saturday, October 31, at 5 a.m. EST. If you are unable to access the website during this period, please try again later.

Processing of Incoming Mail

  • Documents received in our WES Canada office by October 20, 2020, will be added to your account by October 30, 2020.
  • Documents received in our WES Canada office by October 27, 2020, will be added to your account by November 6, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

October 23, 2020

Delivery Service to Nigeria Is Delayed

On October 24, DHL will temporarily suspend shipments to Nigeria due to the region’s escalating unrest. This will impact WES’ ability to deliver completed evaluation reports to recipients in that country. We anticipate delays with other courier services in Nigeria, as well. Some of the mail that we have recently sent out might be returned to our offices in both Canada and the U.S. We will make every effort to ensure that it reaches its intended recipient as soon as possible. Additionally, we will continue to provide electronic copies of reports to institutions that have enabled secure file transfers with WES.

Please continue to follow this page for updates and check your individual status in My Account.

October 22, 2020

Planned System Maintenance for My Account

We will be performing system maintenance on Saturday, October 24, from 7 a.m. to 8 a.m. EST. During this time, you will be unable to access My Account.

October 14, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by October 13, 2020, will be processed by October 23, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

October 10, 2020

Planned System Maintenance for My Account – Update

Today’s scheduled system maintenance is now complete, and applicants can access My Account.

October 8, 2020

Planned System Maintenance for My Account

We will be performing system maintenance on Saturday, October 10, from 7 a.m. to 8 a.m EST. During this time, you will be unable to access My Account.

October 7, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by September 29, 2020, will be processed by October 9, 2020.
  • Documents received in our WES Canada office by October 6, 2020, will be processed by October 16, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

September 23, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by September 16, 2020, will be processed by October 2, 2020.
  • Documents received in our WES Canada office by September 24, 2020, will be processed by October 9, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

September 10, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by September 2, 2020, will be processed by September 17, 2020.
  • Documents received in our WES Canada office by September 9, 2020, will be processed by September 24, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

September 4, 2020

Office Closure

All WES offices are closed on Monday, September 7, to observe Labor Day (U.S.)/Labour Day (Canada). If you need assistance before Tuesday, September 8, please visit our Help Center.

August 27, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by August 18, 2020, will be processed by September 3, 2020.
  • Documents received in our WES Canada office by August 26, 2020, will be processed by September 10, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

August 13, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by August 4, 2020, will be processed by August 20, 2020.
  • Documents received in our WES Canada office by August 11, 2020, will be processed by August 27, 2020.
  • Documents received in our WES U.S. office are now being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

August 5, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by July 27, 2020, will be processed by August 7, 2020.
  • Documents received in our WES U.S. office are now being processed within 2-3 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Delivery of Completed Credential Evaluation Reports

Due to global mail disruptions, many of the evaluation reports that we have mailed are being sent back to our office as “return to sender.”

To ensure your recipient institution is able to receive your completed credential evaluation report from WES, please ask them to register for AccessWES. This tool will allow us to deliver a secure electronic copy of your report to recipients who are registered.

Please note: ONLY representatives from institutions may register for AccessWES. If you attempt to register your institution for AccessWES, it may result in further delays to delivery of your completed report.

Individual applicants are also experiencing delays in receipt of completed reports. If you are waiting for a copy of your own completed credential evaluation report, please check with your local mail carrier to learn if they are experiencing delays or rerouting mail for your address. Applicants with tracking numbers can find the most recent updates on their mail carrier’s website.

Electronic File Transmission

We are continuing to form new arrangements with institutions worldwide. This enables these institutions to send secure digital academic records to us, resulting in faster acceptance and review of applications for credential evaluations. To learn more about having your institution establish an electronic transmission option to send academic records to WES, please read this post from the WES Advisor Blog.

July 21, 2020

Incoming Mail and Processing Times

We are continuing to increase our mail processing capabilities and are now able to provide additional estimates for processing time.

  • Documents received in our WES Canada office by July 6, 2020, will be processed by July 24, 2020.
  • Documents received in our WES Canada office by July 20, 2020, will be processed by July 31, 2020.
  • Documents received in our WES U.S. office are now being processed within 2-3 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Thank you, once again, for your continued patience.

July 15, 2020

Phone System Outage Resolved

As of 11:00 AM EDT, our phone outage issues have been resolved. Thank you for your patience.

Phone System Outage

As of 9:20 AM EDT, we are experiencing a phone outage. You calls may not come through until the issue is resolved. We are actively working on fixing this issue as quickly as possible.

July 7, 2020

Incoming Mail and Processing Times

We are happy to let you know that we are continuing to increase our mail processing capabilities and are now able to provide estimates for processing time.

  • Documents received in our WES Canada office by May 26, 2020, will be processed by July 7, 2020.
  • Documents received in our WES Canada office by June 30, 2020, will be processed by July 22, 2020.
  • Documents received in our WES U.S. office by June 30, 2020, will be processed by July 14, 2020.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Thank you, once again, for your continued patience. We remain committed to providing you with the highest-quality credential evaluations, as quickly as possible, while ensuring the safety of our dedicated teams.

July 2, 2020

Office Closure

WES offices will be closed on Friday, July 3 in observance of Independence Day. We will resume operations on Monday, July 6. If you need help in the meantime, please visit our Help Center.

June 18, 2020

Mail Processing

We are steadily working through the hard copy documents we received by post or courier since mid-March, when the COVID-19 pandemic caused global disruptions to mail service and business operations. We continue to increase our capacity each week. When your file is processed, you will receive an update on your My Account page. Thank you for your continued patience.

Updated Required Documents Page

Our Required Documents page has been updated. When you visit the page, you will see an institution-specific list of required documents, rather than country-specific as it was before. This more customized list will detail specific documents you need to send us for credential evaluation. The page also includes information on uploading some documents—including degree certificates and translations—through My Account and lists a growing number of institutions that can transmit your academic transcripts/mark sheets to us electronically.

Secure Document Transmission

More than 200 higher education institutions can now securely transmit your documents to us electronically. Inquire with the institutions where you studied whether this is an option for you. If they are not currently set up to transmit in this way, we encourage you to have a representative from the institution Contact Us and select the “Other” category on the contact form. We will then explore electronic transmission opportunities with them.

June 5, 2020

Electronic File Transmission

We are continuing to form new arrangements with institutions worldwide so they can issue digital academic records to us securely. This post from the WES Advisor Blog discusses the options available for institutions to send documents to WES electronically.

May 22, 2020

Holiday Closure

All WES offices will be closed on Monday, May 25. We will resume operations on Tuesday, May 26. If you need help in the meantime, please visit our Help Center.

Mail Processing

We have begun processing mail for physical documents sent to our U.S. office; all mail sent to our U.S. or Canada office is being processed in the order in which it was received. There was an interruption in service for postal mail received after March 10. We are now processing those files, but there will be a delay. Once we resume normal operations, we will return to our standard processing times.

Upload Your Degree Certificates and Translations

Most applicants can now upload degree certificates and document translations from the My Account page. Once you log in, go to your Account Timeline and scroll to the Upload Your Documents section, then click the Upload Document button to begin. Please note the following requirements before uploading your documents:

  • Upload only PDF or JPEG files.
  • The maximum file size is 10 MB.
  • Do not password-protect the PDF.
  • Take a moment to ensure you uploaded the correct document and that they are clear, high-quality images.
  • Be sure to preview all your documents before clicking the Submit button. Once you submit your documents, you cannot delete them.

Note: Your account status may not change after you upload your files. We will review your certificates and translations only after we receive your official academic transcripts via postal mail or electronic transmission.

May 12, 2020

WES continues to process digital credential evaluations and documents remotely. We are actively reviewing files to identify any documents we need from you to process your application. The majority of our staff continues to work from home while a small, dedicated team ensures that physical documents are handled securely.

If you need a credential evaluation, please create an account.

Electronic File Transmission

We are working with institutions around the world to enable secure electronic transmission of files. If you would like the institution from which you earned your credential to submit your documents to us electronically, please have them Contact Us and select the “Other” category on the contact form.

Mail Processing

We are continuing to receive mail at our offices. We are actively processing mail received in the Toronto office and will begin processing U.S. mail later this week. Currently, we are working to increase our capacity to process mail faster. When your file is processed, you will receive an update on your My Account page.

Temporary Access to Your Report

We are currently unable to mail physical evaluation reports. For all evaluations and orders of additional copies of reports that were completed after March 10, you can access an unofficial copy of your report on your My Account page. You can email this unofficial copy of your report to your institution. We have notified universities, institutional partners, licensing bodies, and immigration authorities that aren’t currently set up to receive electronic evaluation reports about this change and are encouraging them to accept this unofficial copy of your report as evidence of your accomplishments until official reports are available again.

Answering Frequently Asked Questions

We have compiled a list of the most common questions being asked as a result of the pandemic.

April 30, 2020

The goals, dreams, and ambitions of international students, immigrants, and refugees are not easily put aside. Nor are ours. Throughout the pandemic, WES has completed thousands of digital credential evaluations and documents. As of today, we’ve resumed processing hard copy academic documents as well. Customers can submit applications and have their institutions send required documents to us by mail. A growing set of institutions can submit secure electronic documents directly to WES.

As we move toward recovery, the vast majority of our staff continue to work from home, while a small dedicated team ensures that hard copy records are securely handled for credential evaluation. We are also working diligently to enable institutions around the globe to send us secure digital documents.

We know that each application we receive represents the aspirations of an individual. We are committed to serving each as fully as possible. In the days ahead, we wish our partners, colleagues, and applicants well, and we look forward to a shared and brighter future.