Important WES Notices

September 23, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by September 16, 2020, will be processed by October 2, 2020.
  • Documents received in our WES Canada office by September 24, 2020, will be processed by October 9, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

September 10, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by September 2, 2020, will be processed by September 17, 2020.
  • Documents received in our WES Canada office by September 9, 2020, will be processed by September 24, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

September 4, 2020

Office Closure

All WES offices are closed on Monday, September 7, to observe Labor Day (U.S.)/Labour Day (Canada). If you need assistance before Tuesday, September 8, please visit our Help Center.

August 27, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by August 18, 2020, will be processed by September 3, 2020.
  • Documents received in our WES Canada office by August 26, 2020, will be processed by September 10, 2020.
  • Documents received in our WES U.S. office are being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

August 13, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by August 4, 2020, will be processed by August 20, 2020.
  • Documents received in our WES Canada office by August 11, 2020, will be processed by August 27, 2020.
  • Documents received in our WES U.S. office are now being processed within 3-5 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after these estimated processing times have passed, please Contact Us.

August 5, 2020

Processing of Incoming Mail

  • Documents received in our WES Canada office by July 27, 2020, will be processed by August 7, 2020.
  • Documents received in our WES U.S. office are now being processed within 2-3 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Delivery of Completed Credential Evaluation Reports

Due to global mail disruptions, many of the evaluation reports that we have mailed are being sent back to our office as “return to sender.”

To ensure your recipient institution is able to receive your completed credential evaluation report from WES, please ask them to register for AccessWES. This tool will allow us to deliver a secure electronic copy of your report to recipients who are registered.

Please note: ONLY representatives from institutions may register for AccessWES. If you attempt to register your institution for AccessWES, it may result in further delays to delivery of your completed report.

Individual applicants are also experiencing delays in receipt of completed reports. If you are waiting for a copy of your own completed credential evaluation report, please check with your local mail carrier to learn if they are experiencing delays or rerouting mail for your address. Applicants with tracking numbers can find the most recent updates on their mail carrier’s website.

Electronic File Transmission

We are continuing to form new arrangements with institutions worldwide. This enables these institutions to send secure digital academic records to us, resulting in faster acceptance and review of applications for credential evaluations. To learn more about having your institution establish an electronic transmission option to send academic records to WES, please read this post from the WES Advisor Blog.

July 21, 2020

Incoming Mail and Processing Times

We are continuing to increase our mail processing capabilities and are now able to provide additional estimates for processing time.

  • Documents received in our WES Canada office by July 6, 2020, will be processed by July 24, 2020.
  • Documents received in our WES Canada office by July 20, 2020, will be processed by July 31, 2020.
  • Documents received in our WES U.S. office are now being processed within 2-3 business days.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Thank you, once again, for your continued patience.

July 15, 2020

Phone System Outage Resolved

As of 11:00 AM EDT, our phone outage issues have been resolved. Thank you for your patience.

Phone System Outage

As of 9:20 AM EDT, we are experiencing a phone outage. You calls may not come through until the issue is resolved. We are actively working on fixing this issue as quickly as possible.

July 7, 2020

Incoming Mail and Processing Times

We are happy to let you know that we are continuing to increase our mail processing capabilities and are now able to provide estimates for processing time.

  • Documents received in our WES Canada office by May 26, 2020, will be processed by July 7, 2020.
  • Documents received in our WES Canada office by June 30, 2020, will be processed by July 22, 2020.
  • Documents received in our WES U.S. office by June 30, 2020, will be processed by July 14, 2020.

Please check the delivery date provided by your courier or mail service to determine when you should expect your next status update in My Account. If you have any additional questions after this time estimate has passed, please Contact Us.

Thank you, once again, for your continued patience. We remain committed to providing you with the highest-quality credential evaluations, as quickly as possible, while ensuring the safety of our dedicated teams.

July 2, 2020

Office Closure

WES offices will be closed on Friday, July 3 in observance of Independence Day. We will resume operations on Monday, July 6. If you need help in the meantime, please visit our Help Center.

June 18, 2020

Mail Processing

We are steadily working through the hard copy documents we received by post or courier since mid-March, when the COVID-19 pandemic caused global disruptions to mail service and business operations. We continue to increase our capacity each week. When your file is processed, you will receive an update on your My Account page. Thank you for your continued patience.

Updated Required Documents Page

Our Required Documents page has been updated. When you visit the page, you will see an institution-specific list of required documents, rather than country-specific as it was before. This more customized list will detail specific documents you need to send us for credential evaluation. The page also includes information on uploading some documents—including degree certificates and translations—through My Account and lists a growing number of institutions that can transmit your academic transcripts/mark sheets to us electronically.

Secure Document Transmission

More than 200 higher education institutions can now securely transmit your documents to us electronically. Inquire with the institutions where you studied whether this is an option for you. If they are not currently set up to transmit in this way, we encourage you to have a representative from the institution Contact Us and select the “Other” category on the contact form. We will then explore electronic transmission opportunities with them.

June 5, 2020

Electronic File Transmission

We are continuing to form new arrangements with institutions worldwide so they can issue digital academic records to us securely. This post from the WES Advisor Blog discusses the options available for institutions to send documents to WES electronically.

May 22, 2020

Holiday Closure

All WES offices will be closed on Monday, May 25. We will resume operations on Tuesday, May 26. If you need help in the meantime, please visit our Help Center.

Mail Processing

We have begun processing mail for physical documents sent to our U.S. office; all mail sent to our U.S. or Canada office is being processed in the order in which it was received. There was an interruption in service for postal mail received after March 10. We are now processing those files, but there will be a delay. Once we resume normal operations, we will return to our standard processing times.

Upload Your Degree Certificates and Translations

Most applicants can now upload degree certificates and document translations from the My Account page. Once you log in, go to your Account Timeline and scroll to the Upload Your Documents section, then click the Upload Document button to begin. Please note the following requirements before uploading your documents:

  • Upload only PDF or JPEG files.
  • The maximum file size is 10 MB.
  • Do not password-protect the PDF.
  • Take a moment to ensure you uploaded the correct document and that they are clear, high-quality images.
  • Be sure to preview all your documents before clicking the Submit button. Once you submit your documents, you cannot delete them.

Note: Your account status may not change after you upload your files. We will review your certificates and translations only after we receive your official academic transcripts via postal mail or electronic transmission.

May 12, 2020

WES continues to process digital credential evaluations and documents remotely. We are actively reviewing files to identify any documents we need from you to process your application. The majority of our staff continues to work from home while a small, dedicated team ensures that physical documents are handled securely.

If you need a credential evaluation, please create an account.

Electronic File Transmission

We are working with institutions around the world to enable secure electronic transmission of files. If you would like the institution from which you earned your credential to submit your documents to us electronically, please have them Contact Us and select the “Other” category on the contact form.

Mail Processing

We are continuing to receive mail at our offices. We are actively processing mail received in the Toronto office and will begin processing U.S. mail later this week. Currently, we are working to increase our capacity to process mail faster. When your file is processed, you will receive an update on your My Account page.

Temporary Access to Your Report

We are currently unable to mail physical evaluation reports. For all evaluations and orders of additional copies of reports that were completed after March 10, you can access an unofficial copy of your report on your My Account page. You can email this unofficial copy of your report to your institution. We have notified universities, institutional partners, licensing bodies, and immigration authorities that aren’t currently set up to receive electronic evaluation reports about this change and are encouraging them to accept this unofficial copy of your report as evidence of your accomplishments until official reports are available again.

Answering Frequently Asked Questions

We have compiled a list of the most common questions being asked as a result of the pandemic.

April 30, 2020

The goals, dreams, and ambitions of international students, immigrants, and refugees are not easily put aside. Nor are ours. Throughout the pandemic, WES has completed thousands of digital credential evaluations and documents. As of today, we’ve resumed processing hard copy academic documents as well. Customers can submit applications and have their institutions send required documents to us by mail. A growing set of institutions can submit secure electronic documents directly to WES.

As we move toward recovery, the vast majority of our staff continue to work from home, while a small dedicated team ensures that hard copy records are securely handled for credential evaluation. We are also working diligently to enable institutions around the globe to send us secure digital documents.

We know that each application we receive represents the aspirations of an individual. We are committed to serving each as fully as possible. In the days ahead, we wish our partners, colleagues, and applicants well, and we look forward to a shared and brighter future.