How to Upgrade Your WES Credential Evaluation Report

Did you know that you can easily upgrade your completed credential evaluation in your WES Account? An upgrade is like an update. Keep reading our guide to understand your upgrade options and how to upgrade your WES credential evaluation report.  

What Are the Upgrade Options?

You can think of an upgrade as an update to your report. Here is a list of upgrade options:  

• Add a new credential or completed degree 
• Add new courses 
• Upgrade your Document-by-Document (DxD) to a Course-by-Course (CxC) evaluation. Learn about the difference between the two reports. 
• Upgrade to the International Credential Advantage Package (ICAP) 
• Upgrade your Educational Credential Assessment (ECA) to a Document-by-Document or Course-by-Course evaluation 

 Note: While you can upgrade your report type, you cannot upgrade your report for a different country. In other words, you cannot upgrade a U.S. credential evaluation to a Canadian credential evaluation. Similarly, you cannot have a Canadian evaluation upgraded to a U.S. credential evaluation. In both instances, you would need to apply for a new credential evaluation report. However, if you provide our Customer Support team with your prior reference number, we can transfer your previously submitted documents to the new application. 

What Happens After Upgrading? 

Once you choose one of the upgrade options, you will receive a new reference number specific to your upgrade order. This is because each upgrade is treated as a new credential evaluation. 

Although we will transfer the documents from your previous evaluation to your upgrade, we may not be able to use your previously submitted documents if our document requirements have changed. Our evaluators will review your documents and will send you an email if additional documents or information are necessary. 

When You Might Need an Upgrade: Example Scenarios 

Below are some scenarios to help illustrate when you may need to order an upgrade: 

• You want an older credential evaluated: Let’s say you had your master’s credential evaluated one year ago, but now you are applying to a university that requires your bachelor’s degree to be evaluated, as well. In this case, you would need to request an upgrade in your WES Account, add the bachelor’s degree credential, and then facilitate submission of the required documents. You will receive a new credential evaluation report, which includes your master’s and bachelor’s degrees.
• You are missing documents for multiple credential evaluations: For example, you want to have your bachelor’s and master’s degrees evaluated. You have all the required documents for your bachelor’s degree, but not for your master’s degree. To avoid a delay in getting your credentials evaluated, you can order a credential evaluation of your bachelor’s degree first. You have gathered all the required documents for your master’s degree, you can upgrade your report to include both your bachelor’s and master’s credentials. If you’ve ordered a multi-credential evaluation but are missing documents for one, contact our contact our Customer Support team to remove a credential from your application. Keep in mind that we do not begin the evaluation process until we have received all of your required documents. For this reason, missing documents for one credential can delay the entire credential evaluation.
• You want to upgrade from a basic evaluation to a more detailed evaluation: For example, if you ordered a DxD report, which is our basic report that describes the earned credential, but now want a more comprehensive evaluation, you would need to upgrade to a CxC evaluation. This report includes all the information in a DxD report, as well as an analysis of each course on your transcript, and the U.S. or Canadian equivalent of your grades, credit hours, GPA, and course levels. 

How to Order an Upgrade 

If you are ready to upgrade your evaluation report, take the following steps:  

1. Log in to your WES Account: Access your WES account where your completed evaluation report is stored. Locate the report on your account dashboard and select the “Upgrade Order” option. 
2. Choose the Purpose: Select the purpose for your upgrade (e.g. employment, education). This helps WES determine the appropriate upgrade type. 
3. Provide the requested information: Complete the required steps in the WES application. This involves selecting the specific upgrade you want, such as adding a degree or changing the report type.  
4. Submit Application and Payment: Submit your upgrade application and process the payment. 
5. Submit a new application (if required): Depending on the type of upgrade requested, you might need to submit a new application. 
6. Contact Customer Service (if needed): If you need to submit a new application, you can contact our Customer Support team to request the transfer of your previously evaluated documents to the new application. This will help you save time and avoid the need to re-submit documents.  

Final Notes and Tips 

Whether you are ordering an upgrade or a new credential evaluation, please do not send in your required documents until you have completed your online application and paid for your credential evaluation. We cannot begin to process your documents until your online application is complete and payment has been made in full. 

If you are having trouble completing the WES application, ordering an upgrade, or understanding the document requirements, please refer to the Help Center or contact our Customer Support team. For more information on upgrade fees, please visit our Evaluations and Fees page.  

As you continue to navigate the credential evaluation process and advance in your education and career, remember to check out our resource library and subscribe to our newsletters to receive the latest insights, advice, and news from WES.  

Related Reading

What is a Course-by-Course Evaluation and When Do I Need One?

What to Expect After You Receive Your WES Credential Evaluation