In this career, your responsibilities may include:
- Interacting with customers, with the goal of resolving their questions or concerns to the mutual satisfaction of both the customer and your employer.
- Providing customers with information about your employer’s products and services.
- Documenting the details of your interactions with customers, and how you ultimately resolved their concerns.
- Interacting with customers face to face, over the phone, through email, or online via live chat.
In your job search, you may find listings for this career under different titles. You can find some examples of these, as well as more information about this career, at Career One Stop.
Typically requires a high school diploma, but some employers may prefer an associate degree.
Certification is not required.
Licensure is not required to work as a Customer Service Representative, except for customer support related to finance or insurance in some states.