The standard processing time is 20 business days. If additional research, correspondence or verification is required, the evaluation will take longer. Please note that a WES ECA report is valid for five years from the date of completion for CIC purposes. You may use your ECA to apply for any immigration purposes that require an ECA.
WES has specific instructions for submitting documents that are based on your country of education.
You must carefully follow the instructions so that your evaluation can be completed without delay. For
details, see document requirements.
To check the current status of your evaluation, visit My Account. Here you will view the same
information as our customer service representatives.
Update personal information or modify your order. Visit My Account.
To track the delivery of your documents, go to My Account.
It can take up to 72 hours for WES to review your documents and update your account.
WES conducts its services electronically and by mail. Walk-in service is not available.
To protect your privacy, please do not include credit card numbers in your correspondence.
Your questions may also be answered by reading the Frequently Asked Questions (FAQ).
World Education Services
Attention: Documentation Center
2 Carlton Street, Suite 1400
Toronto, Ontario M5B 1J3
Telephone: (+1) 416-972-0070 (CA only)
Due to the high volume of inquiries regarding the ECA, there are long delays on the telephone. We recommend using the form above for faster assistance.
Please check your status online to avoid wait times.